- Orders are processed and delivered on regular business days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day.
- EPFM only delivers to addresses outside the United States and Canada. We are unable to process orders to a PO Box address or military addresses.
- Shipping charges shall be borne by the customer and are indicated separately on the order form and the delivery note. For our more information regarding shipping charges see our Delivery page.
- When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for dispatch, EPFM will send you the confirmation of order by email. You can access a tracking number that will allow you to track the status of your order online by reviewing [Order History] under “My Account”.
- EPFM will use reasonable efforts to meet the delivery times from the set forth on our Delivery page.
- Saturday and Sunday will not be considered as a regular business day with respect to estimated delivery time. Delivery on Saturday may however be proposed as a service to specific post codes by the Customer Service Centre. Please contact the Customer Service Centre for more information.
- In accordance with Article L.216-1 to L.216-3 of the Consumer Code, the products shall be delivered within thirty (30) days from the day following that of the order placment by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
- EPFM insures each purchase during the time it is in transit until it is delivered to you. We require a signature by a person who has reached the age of majority to confirm your acceptance of each Product delivered, at which point risk and responsibility for your purchased products pass to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by EPFM and transfer of risk and responsibility to the recipient in the same way as if the product had been delivered to you.